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System Design Service

GovDataHosting technical engineering and security compliance personnel assist customers and federal/state government agencies in the design phase of their information systems in accordance with technical best practices combined with security compliance considerations unique to customer requirements and government agency guidance. 

ServiceDesk Portal Service

ServiceDesk Portal Service provides an electronic service request and change request tracking capability for GovDataHosting Cloud Platform customers. The service is configured for customer requestors to submit new service requests and initiate new change requests. Service requests include requests for additional resources, assistance in troubleshooting technical issues and reporting of technical malfunctions (incidents). GovDataHosting tracks each request individually with emphasis of expedient request assignment for request resolution and high quality of service performed.

Asset Management Service

GovDataHosting provides the necessary tools and services to enable our cloud customers to fully track and document customer information system assets including network devices, servers, appliances and major installed components (e.g. databases). This service is critical for compliance with federal government continuous monitoring program requirements. 

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