GovDataHosting technical engineering and security compliance personnel assist customers and federal/state government agencies in the design phase of their information systems in accordance with technical best practices combined with security compliance considerations unique to customer requirements and government agency guidance. 

GovDataHosting ensures that all new and existing customer system changes and major efforts and guided by an experienced project manager to ensure coordination between the technical and security compliance management teams.

GovDataHosting provides a comprehensive software license provisioning service to ensure that customers can take advantage or leading software vendors’ offerings and features approved for use by the government as a simple one-time fee or a fixed monthly fee.

ServiceDesk Portal Service provides an electronic service request and change request tracking capability for GovDataHosting Cloud Platform customers. The service is configured for customer requestors to submit new service requests and initiate new change requests. Service requests include requests for additional resources, assistance in troubleshooting technical issues and reporting of technical malfunctions (incidents). GovDataHosting tracks each request individually with emphasis of expedient request assignment for request resolution and high quality of service performed.

GovDataHosting offers a number of digital forensics service options to accommodate the most demanding law enforcement forensic investigations and cyber defense analysis for computer related activities.

GovDataHosting offers an option to perform system security assessment service based on customer security compliance framework to establish the current information security state and provide recommendations towards closure of any gaps identified during an assessment.

GovDataHosting provides the necessary tools and services to enable our cloud customers to fully track and document customer information system assets including network devices, servers, appliances and major installed components (e.g. databases). This service is critical for compliance with federal government continuous monitoring program requirements. 

GovDataHosting provides the necessary tools and services to enable our cloud customers to fully comply with each federal government agency’s configuration management requirements.

GovDataHosting provides all the necessary tools and services to enable our cloud customers to fully comply with each federal government agency’s demanding continuous monitoring requirements without excessive up-front budgetary investments. 

Our Incident Response and Tracking Service is fully compliant with NIST Special Publication 800-61 Revision 2 – Computer Security Incident Handling Guide, FedRAMP incident response guidelines and agency-specific tailored incident response procedures to ensure that every customer system has access to GovDataHosting SOC Computer Security Incident Response Capability (CSIRC).