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Application Support

Application Support

Applications Partnered With The Support You Need

Government agencies may find they need application support but not enough to warrant bringing someone on full-time; alternately, they could require far more than just a few hours a week but be unable to sacrifice staff already mired in other projects. GovDataHosting can alleviate either of those problems, or anything in between.

GovDataHosting is a certified application service provider, and our trained staff is adept at providing support for the industry’s leading vendors, helping our customers to meet specific requirements and mission goals swiftly and efficiently. There is no support request too large or too small for us to get involved in: 4 hours or 40 hours a week, we can get the job done for your agency. See the difference we offer with the best SLA in the market and faster uptimes.

Software Support Solutions

Many managed IT service providers support only the underlying operating systems of their clients’ virtual servers but GovDataHosting goes above and beyond, by providing additional optional managed services for our customers’ database, middleware, and consumer off-the-shelf software. Additionally, we can offer support for hundreds of specialized commercial and custom designed applications.

Microsoft

  • Microsoft Windows Server: Operating system management and support services are provided to all customers as part of our base cloud offering. Support includes initial compliance configuration/hardening as well as on-going continuous monitoring, privileged user management, remote access management, patch and vulnerability management.
  • Microsoft SQL Server: Database administration services are offered as a basic database administration service (installation, basic configuration, mirroring/replication/log shipping setup, monitoring, user creation, basic maintenance) and advanced database administration service (clustering, partitioning, custom database development, advanced tuning). Both options include database initial compliance configuration/hardening plus on-going continuous monitoring, patch and vulnerability management.
  • Microsoft Internet Information Services (IIS): Web server administration services include web site setup and management, SSL certificate configuration, URL redirects, initial compliance configuration/hardening and on-going continuous monitoring, security patching and vulnerability management.
  • Microsoft SharePoint: SharePoint farm administration services include basic farm setup, testing and on-going management. SharePoint farm administration support scope includes initial compliance configuration plus ongoing continuous monitoring, SharePoint farm patch, and vulnerability management. Other related services include SharePoint customization and site management.
  • Microsoft Exchange: Exchange administration services include basic exchange messaging platform setup, security compliance configuration, and ongoing management including periodic patches. Other Exchange related services include customization, integration, and end user helpdesk.

Oracle

  • Oracle Database: Database administration services are offered as a basic database administration service (installation, basic configuration, mirroring/replication/log shipping setup, monitoring, user creation, basic maintenance) and advanced database administration service (clustering, partitioning, custom database development, advanced tuning). Both options include database initial compliance configuration/hardening plus on-going continuous monitoring, patch and vulnerability management.
  • MySQL Database: Database administration services are offered as a basic database administration service (installation, basic configuration, mirroring/replication/log shipping setup, monitoring, user creation, basic maintenance) and advanced database administration service (clustering, partitioning, custom database development, advanced tuning). Both options include database initial compliance configuration/hardening plus on-going continuous monitoring, patch and vulnerability management.

Red Hat

  • Red Hat Enterprise Linux: Operating system management and support services are provided to all customers as part of our base cloud offering. Operating system support includes initial compliance configuration/hardening as well as on-going continuous monitoring, privileged user management, remote access management, patch and vulnerability management.
  • JBoss Web Server: Web server administration services include web site setup and management, SSL certificate configuration, URL redirects, initial compliance configuration/hardening and on-going continuous monitoring, security patching, and vulnerability management.

Apache

  • Apache HTTP Server: Web server administration services include web site setup and management, SSL certificate configuration, URL redirects, initial compliance configuration/hardening and on-going continuous monitoring, security patching and vulnerability management.
  • Apache Tomcat: Web server administration services include web site setup and management, SSL certificate configuration, URL redirects, initial compliance configuration/hardening, and on-going continuous monitoring, security patching and vulnerability management.

Drupal CMS

  • Drupal CMS: Drupal core administration services include basic core setup, testing and on-going management. Scope includes initial compliance configuration plus on-going continuous monitoring, Drupal core patch, and vulnerability management. Other related services include Drupal customization and site management. As a managed IT service provider, support for other content management systems (WordPress, Expression Engine, and Joomla) is also offered.

Abundant Options, Unparalleled Service

GovDataHosting's comprehensive application management and support offerings ensure clients achieve objectives without delays in service or platforms. Request your free quote today and discover how our services can streamline your mission requirements.

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