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Each and every member of our cloud technical and compliance support staff understands: When hosting government mission critical systems, there is absolutely no room for error. That’s why GovDataHosting offers the industry’s only 100% infrastructure availability Service Level Agreement (SLA), ensuring that our customers receive an optimal level of assistance and assurance every step of the way.

Customers are guaranteed SLAs for account and credential creation, response to customer service incidents and requests, password resets, and planned or emergency maintenance notifications. If any concerns have not been fully addressed within 4 hours, your case is escalated to senior review. No matter the issue confronting your team or your cloud infrastructure, GovDataHosting works with you quickly and efficiently to research, resolve, and adapt to lessons learned. 

Lowering risk while increasing customer support and quality assurance

GovDataHosting employs specialized engineers throughout our three U.S. locations to comprise one of the most advanced and dedicated support teams in integrated cloud infrastructure and cloud hosting services. Our skilled support team performs under intense pressure to ensure the best job done possible. How?

  • We employ ISACA/ISC2 certified security compliance personnel trained in advanced security protocols, such as access control, incident response, and change control.
  • Each project is led by PMI-certified project management professionals, who constantly study and leverage lessons learned from prior successful implementations.
  • More than 80% of our team possess active OPM/DoD government clearances.
  • 100% are U.S. citizens trained to support mission critical systems.

A shout-out to our service request tracking team

GovDataHosting provides and maintains a comprehensive all-inclusive point of contact ServiceDesk to act as the primary interface to customers. Customers can submit tickets with any issues or concerns which allows our technicians to track, document, and resolve efficiently. Our cloud technical support desk is available 24 hours a day, 7 days a week – including Federal holidays. 

The ServiceDesk allows for the streamlining of planning, approving, and implementation of change control in customer systems. This allows us to ensure changes are documented, that services are not unnecessarily disrupted, and that resources are used efficiently. Our process improves overall productivity and ensures that we meet SLAs.

What the best cloud infrastructure support means for you

Customers who benefit from GovDataHosting’s unbeatable support accelerate their transition to the cloud and eliminate the headache of ongoing maintenance and compliance. With deployment in less than three months, our repeatable, scalable processes cut implementation time almost in half, compared to the average implementation time of competitors. That means 10%-40% cost savings over other government clouds, less internal staff time, reduced implementation risk, faster support, and higher uptime SLAs. What’s not to love? Get in touch with GovDataHosting to see how we outperform the rest.

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