GovDataHosting's corporate success and excellence in service delivery steps from the company's emphasis and commitment to quality management, assurance and quality surveillance. GovDataHosting constantly works on quality assurance process improvements with focus on improving customers' mission support services and quality of all project/task order deliverables. GovDataHosting's quality assurance program is managed by the Quality Management Office (QMO) - a component of GovDataHosting's organizational structure. Making QMO a part of its corporate structure, GovDataHosting demonstrates commitment to ensuring that quality processes and their subsequent on-going improvement are in integral part of every customer engagement.
To achieve service delivery efficiency and quality assurance expected by SeaPort-e customer stakeholders, GovDataHosting's quality assurance processes are structured to support performance-based contracting. Where corrective action is required, task order and corporate management are immediately notified, a comprehensive root cause analysis is conducted and corrective measures are implemented to ensure consistent quality in service delivery. As a follow up to any corrective action report and subsequent implementation, GovDataHosting will continue to measure service delivery performance and quality to validate the improvements. GovDataHosting will document the results of all quality and performance evaluations periodically, along with a roster of any issues identified, corrective action implementation status and quality improvement results.
For every task order performed by GovDataHosting, we generate a service-specific Quality Assurance Surveillance Plan (QASP). This document ensures that our service delivery organization for each task order is aware of all task order related deliverables, constraints and level of quality required to ensure customer satisfaction with services we provide. GovDataHosting's QMO conducts a periodic review of all active task orders to ensure that quality measurement matrices used by project management team are reflective of task order requirements and meet the highest quality standards expected by each customer.
GovDataHosting achieves its quality assurance management purpose by following the following principles:
- Commitment to 100% customer satisfaction - our most important business objective
- Commitment to high quality in corporate standards, professionalism and technical competence
- Encouragement of quality improvement initiatives and recognition of individual contribution
- Adherence to the highest standards of ethics and business conduct
- Identification of new opportunities for quality improvement
- Management commitment to the importance of quality optimization